Automatic Refund Process
A transaction that fails for a reason that it is directly attributable to 'Madhyastaa Invest', and for which the user receives a corresponding confirmation from the associated payment gateway will be refunded automatically back to the account of the user in a time period of 3 to 21 working days, from the date on which the original transaction has taken place.
Confirmation Process: A confirmation email will also be sent to the email ID of the user registered with us. Please note that the amount pertaining to the applicable taxes and the payment gateway charges will not be refunded.
Service Failure Complaint Process
In cases in which the user receives the successful payment completion confirmation but does not get the services, the user is required to register a complaint with us. This complaint can be logged by the user by sending an email to the Customer Care email ID provided on the website.
How to Register a Complaint
Inquiry and Refund Determination
We will conduct a complete inquiry upon receiving the complaint registered by the user. Refund of the payment will be provided to the user account on the basis of results of the inquiry.
Liability Limitation: Please note that in all cases, the liability of Madhyastaa Invest is restricted only to provide a valid refund to the extent of the payment received by us. Madhyastaa Invest is not responsible for any consequential liability or claim that may be associated with the failure of the services of our system.
Policy Terms and Conditions
Agreement Compliance: A user should accept that the refund policy is subject to the stated terms and conditions of the user agreement of the website.
Key Points to Remember
- Automatic refunds for Madhyastaa Invest attributable failures
- Refund timeline: 3-21 working days
- Taxes and gateway charges are non-refundable
- Email confirmation sent for all refund processes
- Complete inquiry conducted for service failure complaints
- Liability limited to payment amount received
Need to Register a Complaint? Contact our Customer Care team via the email ID provided on our website for any service-related issues or refund queries.
Thank You for Choosing Madhyastaa Invest
We thank you for transacting with us and look forward to a bright and successful future for our partnership.